In Flight Inc

Quality Assurance

Equal Opportunity

In Flight, Inc., provides equal employment opportunities to all employees and applicants for employment.  In Flight does not discriminate in regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment. EEO applies to hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. Contact us to learn more about In Flight, Inc.'s equal opportunities.

In Flight, Inc. expressly prohibits any form of unlawful employee harassment or discrimination based on any of the characteristics mentioned above. Improper interference with the ability of other employees to perform their expected job duties is absolutely not tolerated.

Americans with Disabilities Act (A.D.A.) and Reasonable Accommodation

To ensure equal employment opportunities for qualified individuals with a disability, In Flight, Inc. will make reasonable accommodations for the known disability of an otherwise qualified individual unless undue hardship on the business operation would result.

If you feel you are discriminated against, please follow the Harassment/Compliant Procedure Policy that can be found in the employee handbook on the In Flight intranet page.

Employees who may require a reasonable accommodation should contact the Human Resources Department at (845) 835-6060.

A.D.A. prohibits discrimination against qualified individuals with disabilities in all programs, activities, and services unless undue hardship on the business operation would result. If you feel you are discriminated against, please contact Quality Assurance at (518) 267-3080.

Participants who may require reasonable accommodation should contact Quality Assurance at (518) 267-3080.

Non-Discrimination of Participants

In accordance with the New York State Justice Center for the Protection of People with Special Needs, no employee shall discriminate against people receiving services and supports or colleagues based on race, religion, national origin, sex, age, sexual orientation, gender identity, economic condition, disability, or any other protected class under the law. All staff must report abuse, neglect, or harm of any person with special needs by law, rule, or regulation. All staff who learn of or witness any incident of abuse, neglect, or harm toward any person with special needs will offer immediate assistance, notify emergency personnel, including 911, and inform the QA department at (518) 267-3080.


Title VI

In Flight, Inc. operates its programs and services without regard to race, color, or national origin, in accordance with Title VI of the Civil Rights Act of 1964.

To obtain additional information about your rights under Title VI, contact the Quality Assurance Department at In Flight, Inc.

If you believe you have been discriminated against on the basis of race, color, or national origin by In Flight, Inc., you may file a Title VI complaint by completing, signing, and submitting the agency's Title VI Complaint Form from the Human Resources Department.

How to File a Title VI Complaint With in Flight, Inc.

  • To obtain a Complaint Form from In Flight, Inc, employees can contact H.R. at (845) 835-6060 or can find the form on the In Flight, Inc. Intranet page under H.R., all other passengers contact: Quality Assurance (518) 267-3080.
  • In addition to the complaint process at In Flight Inc., complaints may be filed directly with the New York State Department of Transportation's Office of Diversity and Opportunity, 50 Wolf Rd., 6th Floor, Albany, NY 12232, and/or the Federal Transit Administration, Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor – TCR, 1200 New Jersey Ave., SE Washington DC 20590.
  • Complaints must be filed within 180 days following the date of the alleged discriminatory occurrence and should contain as much detailed information about the alleged discrimination as possible.
  • The form must be signed and dated and include your contact information.

If information is needed in another language, passengers contact Quality Assurance Dept at (518) 267-3080, employees contact Human Resources at (845) 835-6060.