About In Flight

Our Mission

At In Flight, Inc. we empower people with intellectual and developmental disabilities, to reach for hopes and dreams, and to promote a meaningful quality of life.

Our Vision

A world where everyone can strive for the best quality of life, in a supportive and fulfilling environment.

Our Story

In Flight, Inc. was founded in 1993 as a Medicaid service coordination agency. Since opening, In Flight has grown to offer multiple programs serving individuals with intellectual disabilities. (..more)

Our Residential program promotes skills for living independently and our Day-Habilitation, Community Habilitation, ISAIL, and SEMP programs teach new skills in communication, socialization, volunteerism, and employment. Through the years we continued to grow with the acquisition of SNP and Eagle Case Management, bringing our support base to over 400 individuals.

To further strengthen our community ties, in 2017 we partnered with Hudson Valley Service Providers. As a founding member of, and an equity partner in HVSP, In Flight, Inc. participated in the start-up and launch of LifePlan CCO, LLC, responding to a New York State initiative to promote conflict-free Medicaid service and coordination.

Offerings services in Ulster, Columbia, Greene and Dutchess counties, In Flight, Inc. is an accredited Council on Quality and Leadership (CQL) agency.

Executive Team

Our Executive Team consists of key members of our management team to make decisions in the best interest of In Flight, Inc. and contributes to the success of In Flight's mission.

The In Flight Executive Team

Seated, from left: Teresa Stivala, Director of Human Resources; John Gambino, Chief Compliance Officer; Nevena Ilcheva, Director of Finance & CFO; Matthew Bateman, Executive Director & CEO

Management Team and Governance

Our Executive, Management teams, and Board of Directors bring a multitude of different professional backgrounds, experiences, and skills. These qualities and their dedication enrich In Flight's operations to soar to new heights.

Visit the Team page to learn more about our Executive, Management Team and Board of Directors.


Links to some of our partner organizations ...

“CQL is dedicated to the definition, measurement, and improvement of personal quality of life”

“The members of HVSP share a commitment to quality services, the right for people with disabilities to have choices in their lives, and the need for Hudson Valley agencies to effectively collaborate, wherever and whenever possible”

“... coordinating services for New Yorkers with developmental disabilities ...“


In Flight Inc. is accredited through the Council on Quality Leadership, a certification widely recognized as the standard for human service organizations, ensuring person-centered policy and practice is implemented at all program levels.

As noted on the CQL website, this accreditation process goes much further than an on-site review. Indeed, it is an ongoing partnership with the organization that ensures recommended changes to programming are followed through, and eventually lead to visible and measurable gains in improvement to the quality of life of people supported with developmental disabilities. (..more)

The program assesses each participating agency through ten different quality indicator areas and makes suggestions on how to improve these areas largely through interviews conducted with people supported in the programs.

Each person is asked a series of questions related to their Personal Outcome Measures® and goals are set for each person, based on their progress and achievements, and whether the agency is providing adequate support for these outcomes to be met.